Refund policy

Return and Refund Policy

Midorar Store offers a 30-day after-sales window. If you need help with an order, please contact us within 30 days of delivery.

Return Eligibility

Items must be unused, in their original condition, and returned with the original packaging when applicable. Some items may not be eligible for return due to hygiene, safety, final sale status, or other product-specific restrictions.

How to Start a Return

Please contact us with your order number and the reason for your request. We will review your request and provide return instructions if the item is eligible. Please do not send items back before receiving return instructions.

Processing Time

After we receive and inspect the returned item, after-sales requests are usually processed within 15 business days. If approved, refunds will be issued to the original payment method. Your bank or payment provider may need additional time to post the refund.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, contact us as soon as possible with photos and your order number so we can review the issue.

Shipping Costs

Original shipping charges, if any, are non-refundable unless required by law or unless the return is caused by our error.