Frequently asked questions
Do you offer free shipping?
Yes. Midorar Store offers free shipping on every order.
How long does order processing take?
Orders are usually processed within 2-3 business days.
How long does delivery take?
Estimated delivery is typically 2-5 business days after processing. Actual delivery times can vary by destination, carrier conditions, and product availability.
What is the after-sales window?
Eligible after-sales requests are covered by a 30-day support window.
How long does after-sales handling take?
After-sales requests are usually reviewed within 15 business days after the required information is received.
What should I include when contacting support?
Please include your order number, the product name, photos if relevant, and a short description of the issue so the support team can review it faster.
Where can I find shipping and return details?
Please review the Shipping policy and Refund policy linked from the store footer, or contact us from the Contact page.